Return Policy

We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return your figurine within 28 days of delivery for a replacement or a refund. Items that are not permitted to be replaced or returned are described below under “Ineligible Returns/Replacements.”

Ineligible Returns/Replacements

We only accept for return or replacement any figurine that is in new condition and has been returned with all original packaging and accessories unless it arrived damaged. If a figurine was sold as part of a set, individual elements of that set cannot be returned for a refund. (Please return the entire set if you are requesting an eligible refund or replacement).


Defective Products

If you received a figurine that was defective, please contact us at shop@eroticart-shop.com or call us at +49 (0)800 724 180 70


Requesting a Return Merchandise Authorization

If you do need to return a figurine to us and the figurine is eligible for return, please call us at +49 (0)800 724 180 70 or write an email at shop@eroticart-shop.com to obtain a return merchandise authorization number and information how to print a return label. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.


Packing and Sending Your Return

  • Once you have received your Return Merchandise Authorization pack the figurine securely in the original box it was shipped to you. Please ensure all old shipping labels and barcodes have been removed.
  • Affix the shipping label securely to the outside of the box.
  • Send your Return to us using an insured or trackable shipper that is most convenient for you.


Requesting a Replacement

During the Return Merchandise Authorization, you can request a replacement for the same figurine if it arrives damaged. At this time, exchanges for different items are not possible, but you are welcome to place a new order on our website.

Requesting a Refund

If a refund is issued, the purchase price of the figurine will be credited. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the figurine is damaged.


Processing Your Return

PayPal refund
Please refer to PayPal

Credit Card refund
Your refund request will be processed instantly after having received and checked the returned figurine. However, it may take 2-3 business days for it to display on your credit card statement.


Undeliverable Shipments

When packages are returned to us as undeliverable, we will attempt to contact you via phone or email in order to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with delivery of your order, you can log in www.eroticart-shop.com or contact us.


Canceling or Changing an Order

Once an order has been submitted, you must contact us at shop@eroticart-shop.com or call us at +49 (0)800 724 180 70 to attempt to cancel or change it. We are unable to honor customer requests to cancel or change orders that have already entered the shipping process.


Contacting our Support Center

By email:
shop@eroticart-shop.com

By phone:
+49 (0)800 724 180 70 (Monday - Friday, 9am - 5pm GMT)

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